If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
Returns will be eligible for refund only, no exchanges are available for these items
Items must not be used, worn or washed
Items must be in original packaging and all tags attached
Personalised items will not be accepted unless text is incorrect, or the item is faulty
Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
BRAND PARTNER
RETURNS INSTRUCTION
Dare 2b
Please return items to the following address: Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY
Design Travel Goods
Please follow the returns advice on your dispatch note.
GAME
Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ
Gul
Please follow the returns advice on your dispatch note.
Momentum Hyper
Please return items to the following address: Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY
Portmeirion
Returns will be eligible for refund only, no exchanges are available for this product.
If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to:
PORTMEIRION PMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY, STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR
Please note this product cannot be returned in store.
It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Regatta
Please return items to the following address: Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY
Virgin Experience Days
For items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.
