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Returns problem - We're aware of an error customers are seeing when trying to return recent orders

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      I'm seeing an error saying I cannot return after January 5th

      We're aware of an error customers are currently seeing when trying to return a recent order.

      image

      Our Customer Service team are also seeing the same error.

      We're investigating this with the relevant teams - please allow a couple of days for the underlying issue to be resolved and then re-check your order to arrange your return.

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