We’re here to help and will always aim to treat our customers with courtesy and respect. We ask that our colleagues are treated in the same way.
We understand that things can sometimes go wrong and that this can be frustrating. However, abusive, threatening, discriminatory or personally offensive behaviour towards our colleagues is not acceptable.
If this happens, we may ask you to change the way you are communicating with us. If the behaviour continues, we may end the conversation or call.
Please treat our colleagues as you would expect to be treated yourself.
Thank you for helping us keep every conversation respectful.